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Elements and Performance Criteria

1. Analyse customisation requirements
   • Determine client requirements and document these in a requirement specifications file in line with organisational requirements
   • Confirm that projected specifications meet client requirements
   • Determine required level of documentation necessary to meet client requirements
2. Develop customisation
   • Design software applications, taking into account system limitations and client needs
   • Customise software applications using simple programming constructs, conforming to organisational requirements
   • Obtain feedback from the client following client testing of the customised software applications
   • Make further changes to software applications to meet client requirements
   • Document the changes
3. Provide support for customised application
   • Produce documentation for client
   • Produce help-desk documentation for ongoing support
   • Obtain clients’ evaluation and feedback to ensure that their requirements have been met

Required Skills

Required skills

analytical skills to analyse customisation requirements

communication skills to

communicate with clients

convey and clarify complex information

seek assistance and expert advice

literacy skills to interpret technical documentation equipment manuals and specifications

planning and organisational skills to prioritise and monitor own work

problemsolving skills to solve operational problems as they arise

safety awareness skills to work systematically with required attention to detail without injury to self or others or damage to goods or equipment

research skills to locate appropriate sources of information regarding IT and new technologies

technical skills to

analyse and interpret technical aspects of implementation

customise applications

identify if new features are useful or desirable

operate software applications

use simple programming constructs

Required knowledge

current industryaccepted hardware and software products including their general features and capabilities

functions and features of software applications suitable for client

functions and features of the operating system OS

IT structure and system infrastructure

organisational OHS requirements relating to working with computer software

organisational policy and procedures relating to customising software

organisational security procedures

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to identify and document client requirements to customise software applications design software applications analyse implement and review customised software applications produce documentation for client
Context of and specific resources for assessment	Assessment must ensure access to site where software applications may be customised use of customisable software applications currently used in industry client requirements documentation organisational requirements appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of a software package and how to modify it using its builtin structures direct observation of candidate modifying software applications to meet client requirements review of helpdesk documentation prepared by candidate for ongoing support feedback from client to ensure requirements have been met
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:	employee external organisation individual internal department.
Organisational requirements may relate to:	preventative maintenance and diagnostic policy problem solution processes roles and technical responsibilities in the IT department vendor and product service level support agreements work environment.
Documentation may refer to:	audit trails client training International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards maintaining equipment inventory naming standards project-management templates and report writing satisfaction reports version control.
Software applications may include:	commercial software applications and organisation-specific software: communication packages database graphic presentation functionalities spreadsheet word-processing presentation applications contained in: Claris Works Lotus Suite Microsoft Office Star Office other similar applications.
System may include:	business computers financial system information system management system network software.

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